Why Your VA Isn’t Performing

A lot of people – clients, prospects, and contacts in my network – come to me saying,

😤 “I’m frustrated with my VA, they aren’t doing what I want!”

😤 “Why isn’t my team more proactive?”

😤 “I have to pick up the slack and work keeps ending up back on my plate!”

If this sounds like your experience with your team, it’s probably not their fault. 😲

The secret to creating a high-performing team that is proactive, that gives you the results you want and can read your mind, is to tell them how to read your mind. 🤯

This is where your Standard Operating Procedures (SOPs) come into play as more than just a task to cross off your list.

Here are common mistakes business owners make with their SOPs that make it harder for their teams to support them.

1️⃣ You don't realize that your SOPs are not one-size-fits-all.

You can search for templates. You can buy a book or you can make a copy of your coach’s SOP. But not all SOPs are created equal.

Your operation manual has to be created 1) So it’s specific to your business and 2) so it’s easy to digest the work, the purpose, and how far your team is empowered to act. If you don’t have all of those pieces built into your SOPs, you’re not setting your team up to own their work.

2️⃣ You're combining and skipping steps.

I do this as well – When we do things often, it feels natural and we discount how we really do the work.

BUT by combining those little steps into one vague big step, no one is going to be able to take over that work for you.

3️⃣ You’re forgetting the control points.

Sure, you want to delegate a lot of day-to-day work as you scale your business, but at the end of the day, the business still belongs to you.

If you’re someone who feels like:
you can never really unplug
you’re never really sure if your team is doing the work that they’re supposed to be doing
you have to micromanage or check in
you have to double-check the work to make sure it’s correct

… chances are you probably missed the control points in your SOPs. The points and processes where you’re being notified and work passes through approval and quality assurance.

These are the three big mistakes business owners make with their SOPs. If your team isn’t proactive and owning the work that you’re assigning, a major reason for that might be the fact that they don’t know the process and don’t have the SOPs to truly take ownership of the work.

Leave a Reply

Check out the latest:

Why Your Business Won’t Grow in 2022

Anytime now, right?

You did all the things that your coach, the books, and the blogs told you to do to grow your business.

So anytime now, your freedom-filled entrepreneurial lifestyle is supposed to start, right?

But maybe you’re still waiting because…

Read More →

Who + When to Hire to Grow a Multi 6-Figure Business

You have to make a ton of decisions every day, all to grow your business and finally get the entrepreneurial freedom and flexibility you might dream about.

Every day, you decide…

What to offer – How to market – What content to produce – What client to serve first – How to reply to a prospect – When to follow up – Who to reply to next – What to post on social…

It goes on and on and on…

Read More →

The VA I Hired Took Advantage of Me

Is one of your fears being taken advantage of by your VA?

A contact reached out to me for a referral because she was convinced that her VA was taking advantage, padding her timesheet, and just plain not hearing what she wanted.

Before she hired, she was nervous, but she jumped in excitedly anyway. Now it seemed like her nightmare was coming true…

Read More →

The 1 System You Need to Level Up Your Business

Find out exactly what is standing in your way and the 1 system you need to focus on to uplevel your business.